Frequently Asked Questions
Contact us directly for any additional questions you may have.
- How do I rent one of your homes?
- What is the minimum stay?
- How many people are allowed on the property?
- What form of payment do you accept?
- What is the cancellation policy?
- Do you allow pets in your properties?
- When is the check-in time?
- When is check-out time and are there any special instructions?
- What amenities can I expect?
- What paper goods and other items are supplied at the house?
- Where are the closest hospitals?
- Where can I find additional information about Southwest Michigan?
1. How do I rent one of your homes?
For general questions about our homes or to move forward with booking your reservation, please submit your message on our contact page or send us an email to Reservations@DwellVacations.com and we’ll get back to you within 24 hours.
If you would like to check availability you can click through to HomeAway from the individual property page to check the calendar.
Our homes are all currently listed on HomeAway, VRBO and Airbnb. You are welcome to view the calendar, property information, get pricing and browse our reviews on those sites. Please keep in mind that there are additional booking fees when booking your reservation through those sites so you are welcome to book with us directly to avoid those fees. Once you’re ready to move forward we will email you our Rental Agreement to review along with the invoice to secure your reservation.
The cleaning fees, property damage protection, and pet fees (if applicable) are all included in your total rental amount. A 50% deposit is due at the time of booking and the remaining balance is due 90 days prior to your stay.
If at any time you have questions about your reservation, please contact Meg directly at 312-523-4176 or by email at Reservations@DwellVacations.com.
2. What is the minimum stay?
During our Peak Season (June 1st – October 1st) we rent weekly only. Our homes are rented from Thursday to Thursday (Apple Blossom), Friday to Friday (Dogwood and Dahlia), or Saturday to Saturday (Primrose and Sundrop). You can also find this information on the individual property page.
During our Off-Season (October 1st – June 1st) our homes require a minimum stay of 2 nights. Rental dates and prices vary depending on availability. Generally, holidays are premium and a minimum stay of 3 nights.
3. How many people are allowed on the property?
The maximum capacity for each home is listed on the individual property page. No more than the number of people that the home will sleep are allowed on the property at any time.
4. What form of payment do you accept?
We accept all major credit cards and e-checks. A 50% deposit is due at the time of booking and the remaining balance is due 90 days prior to your stay.
5. What is the cancellation policy?
There is a $200 penalty for all cancellations. If the cancellation is prior to 90 days before your stay, your deposit will be refunded less the penalty. Within 90 days of your stay, deposits are returned if we are able to re-book your reservation. If the reservation is not re-booked the full amount will be charged.
6. Do you allow pets in your properties?
Yes, with an additional cleaning fee of $100 per pet plus tax.
7. When is the check-in time?
Check-in is at 4pm EST (3pm CST) on your date of arrival. You will be given a 4-digit code for the front door prior to the start of your reservation along with the property address and instructions on how to lock and unlock the door with the code.
8. When is check-out time and are there any special instructions?
Checkout is at 10am EST (9am CST) on your day of departure. We want you to enjoy every minute of your vacation so we do not require our guests to pull the sheets. We do ask that all garbage be removed from the house and in the garbage bins outside the house.
9. What amenities can I expect?
One of the many benefits of renting directly from the owners is that we have complete control over the quality of our homes. The kitchens are fully stocked with enough place settings for the maximum capacity of each home, a coffee pot, toaster oven and enough pots, pans and utensils to cook meals for your group.
If you are planning a special meal and would like to ask specific questions so you know what to bring, please feel free to email in advance to get additional details.
10. What paper goods and other items are supplied at the house?
The houses are supplied with at least 3 rolls of paper towels in the kitchen and each bathroom should have 4 rolls of toilet paper to get you started. The kitchen has a spice rack with a variety of spices you are welcome to use. We also provide firewood to enjoy the outdoor fire pit and indoor fireplace. If you run out of firewood during your stay we are happy to have another load dropped off.
11. Where are the closest hospitals?
Franciscan Health is located in Michigan City, IN.
3500 Franciscan Way, Michigan City, IN 46360
Lakeland Medical Center is located in St. Joseph, MI.
1234 Napier Avenue St. Joseph, Michigan 49085
12. Where can I find additional information about Southwest Michigan?
A few of our recommended things to do, places to shop, and spots to eat and drink are on the Area Favorites page.
For a complete list of Harbor Country lodging, businesses and services, we encourage you to visit HarborCountry.org.
We also highly recommend browsing the stunning website for New Buffalo Explored and signing up for their newsletter!
We love our community and hope you come to treasure it as much as we do.